COOL NATIVES NURSERY
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Shipping Information
There are a number of options for you to choose from. 
Please choose the correct option for your situation. 


Please note:
SA and Qld customers. Please select Express Post satchel option (max. 12 tubes). 
Vic customers. Parcels may take up to 10 days to be delivered. Please select the Express Post satchel option if you would like plants to be delivered earlier. Plants are packed well to withstand such delays during the cooler months but plants may not survive well without air conditioning in the warmer months. 

Australia Post Standard shipping 
NSW and ACT customers with smaller orders up to 3kg.
Vic customers must pay standard shipping rate for Vic/NSW/ACT. 

Pricing for standard shipping is based on weight and is automatically calculated. 
Each tube weighs 0.25 kg, 140mm pots weigh 0.6 kg.
For example: if you order 8 tubes that will be 2 kg. You will be charged $18.00.
Rates for this option are:

0 kg to 2 kg - A$18.00 
3 kg to 4 kg - A$22.00 
5 kg to 6 kg - A$25.00 
7 kg to 8 kg - A$30.00 
9 kg to 10 kg - A$35.00 
Parcels are sent on Monday to avoid being held in a depot over the weekend.

Courier Service to NSW and ACT only - 3kg to 10 kg 

Metrostate Securities Couriers
Address: 14-38 Bellona Ave, Regents Park NSW 2143, Australia
Phone:+61 02 9645 9700

Flat Rate - A$22.00 per box
Limit: 40 tubes (a 140mm pot = 3 tubes in the box)
For orders of 41 - 80 tubes or equivalent please add a second box. 
Overnight to Sydney Metropolitan area. Delivered to the door. 
2 -3 days to rural NSW and ACT. Delivery to door in towns and to depots for out of town addresses.
Parcels are sent Monday to Wednesday.

Satchel for book 

Each book weighs 880 gm. It will be posted in a medium sized satchel (up to 3 kg)
Flat Rate - A$13.80 per order (up to 3 books).
​Posting anytime.

​Local delivery or pickup 

Armidale - Free delivery on all orders to an Armidale address.  Rural customers should nominate an Armidale address. 
New England area - There is a courier service available. This is usually an overnight or next day service.
Flat Rate - A$15.00 per order ​
Limit: 40 tubes (a 140mm pot = 3 tubes in the box)
For orders of 41 - 80 tubes or equivalent please add a second box. ​

Contact details:
Cool Natives Nursery
16 Hitchcock Lane  Armidale NSW 2350
​PO 4214 West Armidale NSW 2350
Mob. 0421961007
E. maria.hitchcock@gmail.com

Fangorn Nursery & Consultancy T/as Cool Natives Nursery
​ABN 632 345 696 06

Returns Policy: All plants are in good condition when they leave the nursery. All care is taken with packaging to ensure plants arrive with minimal damage. Responsibility for after care of plants lies with the buyer once plants are received. In line with most nurseries no refunds will be given for plants which die in the care of the buyer. 
Manager: Maria Hitchcock OAM
ABC Garden Presenter New England North West


Professional advice you can trust.
Over 40 years experience growing and researching Australian Native Plants
​

Credit card transactions are handled by PayPal and  square.com 
To read their security policy go to 
https://squareup.com/au/security
This Nursery has a low carbon footprint -
​we recycle pots and packaging and use solar energy 

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