COOL NATIVES NURSERY
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SHIPPING
Shipping Information
​Orders are posted on Monday morning (Tuesdays if Monday is a public holiday)
Please send order before midday on Sunday to ensure posting the next day.
Orders received after that time will be posted a week later.


There are a number of options for you to choose from. 
Please choose the correct option for your situation. 
Due to Covid19 normal parcel post has had to be suspended because parcels were taking weeks to be delivered.
We apologise for the inconvenience. When normal delivery times can be guaranteed we will reintroduce parcel post.

NSW customers - please select courier option
VIC, SA & Qld customers MUST select Express Satchel option. There is a limit of of 12 tubes per large satchel.
For more than 12 tubes you will need to place a second order. 

Express satchels
 
Small (1 - 2 tubes) $14.00
Medium (3 - 6 tubes) $20.00
Large (7 - 12 tubes) $27.00


Courier Service to NSW and ACT only -  up to 10 kg - not available for VIc, SA or Qld.
Metrostate Securities Couriers
Address: 14-38 Bellona Ave, Regents Park NSW 2143, Australia
Phone:+61 02 9645 9700

Flat Rate - A$22.00 per box
Limit: 40 tubes (a 100mm pot = 2 tubes in the box)
For more than 40 tubes please place additional orders. 
Overnight to Sydney Metropolitan area. Delivered to the door. 
2 -3 days to rural NSW and ACT. Delivery to door in towns and to depots for out of town addresses.
Parcels are sent on Monday.

Satchel for book 

Each book weighs 880 gm. It will be posted in a medium sized satchel (up to 3 kg)
Flat Rate - A$13.80 per order (up to 3 books).

​Local delivery  (Pickup from the nursery is not av
ailable until further notified) 
Armidale only - Free delivery on all orders to an Armidale address. 
Rural customers should nominate an Armidale address. 


New England area
-  
There is a courier service available. This is usually an overnight or next day service.
Flat Rate - A$18.00 per order ​
Limit: 40 tubes (a 100mm pot = 2 tubes in the box)
For more than 40 tubes please place additional orders. ​

​Testimonial
I need to compliment you on the quality of your plants (25 small tubes). Very healthy with plenty of growth, including roots. Your plants are far superior to other online retailers. Over the years I have bought tube stock from quite a few online retailers and their stock usually have just adequate root development. Excellent value in terms of health, size and root development at sale. Excellent packaging. I have previously purchased plants from Cool Natives Nursery and have no hesitation in doing so again. My order arrived by courier the next day. 

Contact details:
Cool Natives Nursery
16 Hitchcock Lane  Armidale NSW 2350
​PO 4214 West Armidale NSW 2350
Mob. 0421961007
E. maria.hitchcock@gmail.com

Fangorn Nursery & Consultancy T/as Cool Natives Nursery
​ABN 632 345 696 06

Returns Policy: All plants are in good condition when they leave the nursery. All care is taken with packaging to ensure plants arrive with minimal damage. Responsibility for after care of plants lies with the buyer once plants are received. In line with most nurseries no refunds will be given for plants which die in the care of Australia Post or the buyer. 
Manager: Maria Hitchcock OAM
ABC Garden Presenter New England North West


Professional advice you can trust.
Over 40 years experience growing and researching Australian Native Plants
​

Credit card transactions are handled by PayPal and  square.com 
To read their security policy go to 
https://squareup.com/au/security
This Nursery has a low carbon footprint -
​we recycle pots and packaging and use solar energy 

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